1. Collecting data, processing and its use
1.1 Our website can be visited without the disclosure of personal data. Anonymous data may be collected in order to provide and improve our online tuition services.
1.2 If you register in order to communicate with us or to take our services, you must provide certain data. That data is collected and processed only to the limited extent needed to provide our services. No other information is accessed or used without your consent.
1.3 For this purpose, the following personal data may be collected, processed and used:
- Email address, telephone or mobile number, country, city, time zone, and the name and age of each student registered with us.
- Information about your interaction with our website, services, content, your device and internet connection, IP address, page impression statistics, weblogs and traffic data.
- Information we may request in order to authenticate you.
- Payment card information is never stored on our website or servers. Payments are handled by our payment facilitator, so your financial data goes directly to their secure servers.
1.4 Communication data generated by using our website, including textual data, connection details and connection times, is collected and used to administer classes and billing.
1.5 Personal data provided for the purpose of identifying and removing malfunctions and errors may also be collected, processed and used.
2. Retention and transfer of personal data to third parties
2.1 We may engage external service companies for order processing, billing and scheduling, on the basis of agreements that ensure the proper use and processing of personal data. You may withdraw your consent to this at any time by notifying us in writing or by email, and we will then remove your personal data from our and our processors' servers within a reasonable period.
2.2 We share limited personal data, such as the student's name, with the teacher who takes your online classes. Teachers are not permitted to request any personal or financial information from students, and students must not share personal or financial information with teachers.
2.3 Your data is retained so that your learning records remain available if you resume classes later. You can email us at any time to have all of your data deleted permanently.
3. About cookies
3.1 Some functions of this website are only possible by collecting, processing and using data received either directly from you or from the device you use.
3.2 Cookies are small pieces of data used to provide customised services by recognising individual visitors and their usage patterns. You can disable cookies in your browser at any time.
4. Analytics
4.1 We use a web analytics service to understand how visitors use our website. Cookies placed on your device may be accessed by that service, and identifiers created by our website may be used to analyse usage.
4.2 Information retrieved by these cookies is transmitted to and stored on the analytics provider's servers. Your IP address is truncated wherever the service supports it.
4.3 This information is used on our behalf to analyse your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.
5. Personal data of other users
5.1 You may not add or store the personal data of other users without their consent and without informing us.
6. Newsletter
6.1 If you have subscribed, we will send our newsletter to the email address you provided. You can unsubscribe at any time, free of charge, using the link in the newsletter.
7. Data security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, but we take all reasonable steps to protect the information you give us.
8. Contact
For any question about this policy, or to request deletion of your data, email us at [email protected].